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AI-Assisted Document Processing and Customer Service

Generative AI can revolutionize workflows based on internal knowledge, whether it’s responding quickly to customer service emails or navigating the maze of internal regulations. Abylon Docuflow AI exemplifies this transformation, going beyond mere words and presentations to showcase real-world impact in work automation and any type of customer service.

What is DocuChat AI?

Docuflow AI is a powerful tool designed to handle and effectively manage the knowledge stored within a company’s documents. Through a chat interface, it swiftly provides accurate answers to user queries. Explore how AI can enhance customer service efficiency!

One of the key advantages of implementing DocuChat AI is its ability to promptly assist customers. Unlike the weeks it might take to address complex issues, this tool ensures swift responses. Additionally, it significantly reduces the burden on customer service, leading to greater organizational efficiency.

With Docuflow AI, any external or internal customer service overload can be significantly reduced, making organisations more efficient.

Typical Use Cases

  • Traditional Customer Service
  • Internal Customer Service
  • Legal Department Support
  • Regulation Search
  • Knowledge Base Search
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Docuflow AI Benefits

Faster Reaction Time

Docuflow AI promptly provides answers, even for intricate queries, thereby minimizing waiting times.

Reducing workload

Automated responses enhance service efficiency, even when handled by less experienced staff.

simple backend integration

Docuflow AI seamlessly integrates with popular document repositories, ensuring compatibility with any enterprise document system. Also it functions seamlessly alongside our workflow automation platform - Abylon Docuflow.

Document Processing

Discover one of the core strengths of Docuflow AI: its advanced document processing algorithm. Powered by Abylon AI this algorithm optimizes documents to enhance the relevance of search results. Dive into how this innovative approach can elevate the accuracy of your responses.

Heading Relevance

Frequently, a document’s heading provides context for a section that appears pages later. Our heading management algorithm establishes connections between paragraphs and their associated headings, streamlining the process of locating relevant information.

Managing References

In corporate settings, documents frequently reference one another. By connecting relevant sections across multiple documents, our reference management process ensures comprehensive responses and consolidates essential information.

Spreadsheet processing

Tables within documents contain valuable data, but they can be challenging for machines to process. Our spreadsheet processing module addresses this issue by seamlessly converting tables into a searchable and precise format. Now, extracting information from tables is more efficient than ever!

Intuitive, easy-to-use user interface

Docuflow AI boasts an intuitive and user-friendly interface, making it an ideal solution for your employees. Explore how Docuflow AI streamlines information sharing and communication, ensuring simplicity and efficiency.

Chat UI

You can easily ask questions to the app via the familiar web chat interface. Docuflow AI can interpret the questions, find relevant content, and then provide answers in the expected format and in natural language.

Understanding Responses

Users have the chance to verify the answers they receive. They can identify the specific sections of documents that were utilized to generate their answers. Additionally, users can evaluate these answers, contributing to the refinement and enhancement of the system.

Role Customization

With Docuflow AI, users have the flexibility to switch roles and adapt their response style and content accordingly. For instance, when interacting with customers, a polite tone is employed, and only publicly available documents are referenced. Conversely, for internal customer service, a more concise style is used, while still incorporating internal materials into the responses.

Quick Implementation

Our implementation methodology supports Docuflow AI quick and effective implementation, including the definition of objectives, the assessment of documents, the development of test questions and the ongoing evaluation of the system.
  • Defining objectives and breaking them down into phases
  • Assess documents, plan transformation
  • Set up test questions (based on past questions)
  • Evaluation and fine-tuning
  • System implementation
  • Back-testing, tuning

You can make your work more efficient with AI!

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  • London Office: 100 Bishopsgate, London, EC2N 4AG, UK
  • Budapest Office: HubHub Agora, Árbóc street 1-3, 1133 Budapest, Hungary
  • info@abylon.io
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